|
Business
Applications Microsoft Customer Relationship Management for
all size Small, Medium and Enterprise Solution
TSI
Microsoft and Cisco certified consultants offer clients in
the San Francisco Bay Area, San Jose, and in cities
nationwide a broad array of expertise covering the
fundamental IT needs shared by most small and mid-size
business environments. TSI core services include
system support,
MS Exchange consulting,
IT security consulting
and
Help Desk outsourcing and
support.
TSI
Application Experts Team
offers deep knowledge of strategic application areas. By
providing a single source for IT generalists and experts,
TSI can tailor quick, affordable and thorough IT solutions
that align with the unique needs of your company.


Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM)
helps mid-market businesses build profitable customer
relationships. Integrated Sales and Customer Service modules
enable employees to share information to help improve sales
success and deliver consistent, efficient customer service.
Sales and customer service features include:
Leads and opportunity management
A complete view of customer
history
Automated incident management
A searchable knowledgebase
Microsoft CRM also includes
reporting tools for accurate forecasting and measurement of
business activity and employee performance. Built using
Microsoft .NET technologies,
Microsoft CRM is easy to deploy, customize, and use, can be
accessed from Microsoft Outlook and the Web, integrates with
other business applications, and scales as your business
grows.
Powered by Microsoft .NET
technology, Microsoft CRM is driven by customer and
financial data. Businesses with existing information systems
can take full advantage of Microsoft CRM by leveraging the
data stored in both front-end and back-end systems so that
it is accessible to Microsoft CRM.
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 features a streamlined user
interface, more efficient searching, easier report
generation, and improved synchronization. Other enhancements
over previous versions include:
Tighter integration with Office
Excel data analysis tools
Support for multiple
implementations of CRM on the same server to cut hardware
costs
Better support for multiple
languages and international currencies
SQL Server mirroring support for
improved fault tolerance
Parallel processing and
load balancing support for faster performance
Microsoft Dynamics CRM 3.0
Microsoft CRM 3.0 offers tighter integration with Microsoft
Office Outlook, the most used application in the Office
suite. Tighter Outlook integration means less
application-switching, faster adoption by users, and higher
productivity for every customer-facing employee in your
organization. Users can look up customer information, send
and manage e-mail, set up appointments, and capture customer
discussions, all without ever leaving Outlook. Other
enhancements introduced in Microsoft CRM 3.0 include:
New marketing automation module:
Create sales and marketing campaigns fast
New service scheduling module:
Helps your staff sell more while improving customer service
Automated incident management
Easier customization: Tailors to
your company's needs quickly
Improved reporting: Drill
into the details fast
Microsoft Office Project Standard
2007 provides a robust project management solution with a
powerful combination of usability, power, and flexibility,
allowing you to manage projects more efficiently and
effectively. You can stay informed and control project work,
schedules, and finances, keep project teams aligned, and be
more productive through integration with familiar Microsoft
Office system programs, extensive reporting, guided
planning, and flexible tools.
The Microsoft Office Enterprise
Project Management (EPM) Solution streamlines the management
and prioritization of projects and resources across your
organization. The EPM Solution includes Microsoft Office
Project Professional 2007, Microsoft Office Project Server
2007, and Microsoft Office Project Web Access. New features
of Powerful features of Microsoft Office Enterprise Project
Management include:
- Manage Multiple Sub-projects
as a Single Object. Project Professional enables you to
easily manage multiple sub-projects as a single object.
This means you can now generate key performance
indicators (KPIs) and analysis across multiple
sub-projects.
- Import Project Task Lists
from Microsoft Windows SharePoint Services 3.0. When you
want to capture a project idea, you can use Windows
SharePoint Services 3.0 to begin creating a project task
list. You can later import your project task list into
Project Web Access, or convert it into a complete
project plan.
- Create and Manage Project
Proposals. Project Web Access now includes proposals,
which enables you to initiate a new project on the Web.
Proposals will provide better high-level analysis and
will enable you to apply your business processes to
track potential projects and evaluate best-case and
worst-case scenarios prior to approval.
- Plan for Activities that
Follow the Completion of a Project. Project Web Access
supports activity plans, which help you to manage the
activities that often follow the completion of a
project.
- Identify Specific Owners for
Each Task Assignment. By identifying Assignment Owners,
individuals other than the assigned resource can provide
status updates on a work or material resource's
assignment.
- Track Your Project's Budget.
Budget tracking permits Project to support the method
with which many organizations allocate their budgets to
specify the amount of resources and money that each
project or program should use.
- Undo and Redo Multiple
Changes. Reverse the most recent series of changes by
undoing changes to views, data, and options with
Multiple Level Undo. With this functionality, you can
also undo actions or sets of actions from macros or
third-party applications.
- Assign Cost Resources Across
Multiple Tasks and Projects. Cost resources allow you to
more accurately monitor project financials and
synchronize your project with data in your accounting
systems. For each task, you can assign multiple
arbitrary costs (not based on work time) and use custom
fields to specify cost type or financial code.
- Develop High-level Resource
Plans. Resource plans provide information about
high-level resource allocation when detailed resource
assignments do not exist; for example, in proposed and
anticipated projects, task-only projects, and for
projects where assignments do not accurately reflect
resource distribution.
- Assign Work to Entire Teams
of Resources. Team resources allow work to be assigned
to an entire team rather than an individual resource.
Any member of the team can accept the assignment and
report time against it.
- Identify Factors Affecting
Task Schedule. Tasks drivers show which factors are
affecting the start date of a task. Examples of possible
drivers are predecessors, constraints, and calendar
exceptions. Simply click these drivers to link to
relevant information.
- Track Project-related
Documents and Information by Using Project Workspace
Sites. Integration of Project Server and Windows
SharePoint Services 3.0 enables teams to centrally
manage and track project-related documents and
information.
- Report on Tasks from the
Outlook Calendar or Tasks Folder. Team members can view
and report progress on tasks right from their Outlook
Tasks folder or their Outlook Calendar.
- Track Administrative and
Non-project Tasks Using Timesheets. Timesheets provide
the basis for this information in Project, but they also
extend well beyond the basics to serve as input for
financial systems and analyzing progress. Users can
report how they spend their time on project and
non-project activities by entering their hours against
project tasks, summary tasks, or non-project
administrative tasks.
- Track Task Status Separate
from Actual Work Hours. When tracking task status, team
members can report effort on their task assignments
separately from their actual work hours.
Our Partners

    
About Us
Services Solutions Clients Careers
Contact
|
 




Free Network
Assessment
Quote Request
(212) 937-7874
(800) 214-1874 (Toll Free)

Client Login
Employee Login



Analysis & Planning

Network Performance
Network
Security
Disaster
Recovery
Policy & Operations
Regulatory Compliance
Design & Implementation

Network Architecture
Messaging and Collaboration
Backup and Storage
Remote Connectivity
802.X Wireless
Ongoing Support

Complete IT Management
Managed IT
Security
Server Hosting & Co-Location
CIO Level Management
Managed Services Packages

Enterprise Level Package:
- Support 24hrs a
day including holidays on any type of
Network Down Emergency.
- Support from 8am
to 8pm for Standard Network Services
- Unlimited Remote
Network Services Support
- Unlimited
Hardware Services Support
- Guaranteed 1-2hr On-Site Response time.
- Dedicated
Assigned Network Account Representative
Mid Level Package:
-
Support
Monday-Friday for 9am to 5pm on any type of
Network Down Emergency.
- Guaranteed
1-3hr
hr On-Site Response time.
- Unlimited Remote
Network Services Support
- Unlimited
Hardware Services Support
- Dedicated
Assigned Network Account Representative
Small Level Package:
- Support
Monday-Friday for 9am to 5pm on any type of
Network Down Emergency.
- Guaranteed 1-3hr On-Site Response time.
- Unlimited Remote
Network Services Support
- Unlimited
Hardware Services Support
|
|